WAIZIDA EV Charging App Terms & Conditions
Last Updated: 16.04.2026
1. Introduction
Welcome to the WAIZIDA EV Charging mobile application (the “App”). These Terms & Conditions (the “Terms”) govern your access to and use of the App.
By downloading, accessing, or using the App, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the App.
The App is provided by WAIZIDA ApS and WAIZIDA Co., Ltd. (together, “WAIZIDA”, “we”, “us”, or “our”).
WAIZIDA provides a software platform that enables electric vehicle drivers to discover charging locations, initiate charging sessions, and view information and services provided by independent third parties.
2. Eligibility & Account Registration
2.1 Age Requirement
You must be at least 18 years old (or the legal age of majority in your jurisdiction, if higher) to use the App.
2.2 Legal Compliance
You are responsible for ensuring that your use of the App complies with all applicable laws, regulations, and local requirements in your jurisdiction.
2.3 Account Security
You are responsible for safeguarding your login credentials and for all activity conducted through your account. WAIZIDA is not liable for unauthorized access unless caused directly by our negligence or failure to implement reasonable security measures.
2.4 Account Deletion
You may delete your account at any time via the App settings. Account deletion does not affect outstanding payment obligations or data that must be retained to comply with legal, regulatory, accounting, or fraud-prevention requirements.
3. Our Role: Integrated Solution Provider
3.1 Technical Platform
The App is a digital interface that facilitates access to charging services provided by independent charge point operators (“CPOs”).
3.2 No Ownership or Control of Charging Infrastructure
WAIZIDA does not own, operate, manage, or maintain charging stations or electrical infrastructure and does not generate, supply, or resell electricity.
3.3 Charging Contract
When you initiate a charging session, you enter into a direct contract with the relevant CPO for the supply of electricity. WAIZIDA acts solely as a technical, information, and payment intermediary.
3.4 Interoperability & Roaming
Charging sessions may depend on roaming agreements, communication protocols, and third-party systems. WAIZIDA does not guarantee uninterrupted interoperability between all networks, CPOs, vehicles, or charging hardware.
3.5 Hardware Compatibility Disclaimer
Any reference to “compatible” hardware relates solely to software interoperability and does not constitute a warranty or representation regarding the safety, condition, reliability, or performance of any charging equipment.
4. Charging Information & Accuracy
4.1 Third-Party Data
Information regarding charger location, availability, pricing, tariffs, and charging speed is provided by CPOs and other third parties.
4.2 No Guarantee
While we use reasonable efforts to display accurate and current information, WAIZIDA does not guarantee that charging stations will be available, functional, safe, or free from errors. Information may be delayed, incomplete, or inaccurate.
5. Pricing, Payments, and Invoicing
5.1 Pricing Authority
All prices, fees, tariffs, idle charges, and penalties are set exclusively by the relevant CPO.
5.2 Authorization Holds
When starting a charging session, a temporary authorization hold may be placed on your payment method to verify available funds. The final charged amount may differ from the hold and will be adjusted or released upon completion of the session.
5.3 Payment Processing
Payments are processed by licensed third-party payment service providers. WAIZIDA is not a bank, payment institution, or electronic money issuer.
5.4 Taxes & Invoices
Invoices and tax documentation are issued by the relevant CPO unless explicitly stated otherwise. WAIZIDA may facilitate delivery of invoices via the App or email but is not responsible for their content.
6. Right of Withdrawal / Cooling-Off
Where applicable under local consumer protection laws, you may have a statutory right of withdrawal.
By initiating a charging session, you expressly request that the service begins immediately. You acknowledge that, once the delivery of electricity has commenced, any applicable right of withdrawal for that specific charging transaction may no longer apply, to the extent permitted by law.
7. Intellectual Property
All intellectual property rights in the App, including software, trademarks, logos, and content, are owned by or licensed to WAIZIDA.
WAIZIDA grants you a limited, revocable, non-exclusive, non-transferable license to use the App solely for its intended purpose. You may not copy, modify, distribute, reverse engineer, decompile, or attempt to extract the source code of the App, except where expressly permitted by mandatory law.
8. Suspension and Termination
WAIZIDA may suspend or terminate your access to the App if you:
breach these Terms,
engage in fraudulent, abusive, or unlawful activity, or
are required to be restricted by law or regulatory authority.
Suspension or termination does not affect your obligation to pay for charging sessions already initiated or completed.
9. Limitation of Liability
9.1 “As-Is” Basis
The App is provided on an “as-is” and “as-available” basis. WAIZIDA does not guarantee uninterrupted availability, accuracy, or error-free operation.
9.2 Non-Excludable Liability
Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for death, personal injury, or physical property damage caused by a proven defect in the App where such liability is mandatory.
9.3 Excluded Losses
To the maximum extent permitted by law, WAIZIDA is not liable for indirect, incidental, special, or consequential losses, including loss of profit, loss of data, towing costs, alternative transportation costs, or damages caused by third-party hardware, CPOs, vehicles, or external services.
9.4 Liability Cap
Where liability cannot be excluded, WAIZIDA’s total liability is limited to the amount you paid through the App in the 12 months preceding the event giving rise to the claim, or EUR 50.00 (or local currency equivalent), whichever is higher, unless mandatory law requires otherwise.
10. Force Majeure
WAIZIDA is not liable for failure or delay in performance caused by events beyond our reasonable control, including network outages, power failures, acts of government, regulatory actions, natural disasters, labor disputes, or failures of third-party systems or services.
11. Marketing & Privacy
11.1 Service Communications
We may send essential service-related messages, including receipts, security alerts, and operational notices.
11.2 Marketing Communications
Marketing communications will only be sent where permitted by law and, where required, with your consent. You may opt out at any time via the App settings.
11.3 Data Protection
Your personal data is processed in accordance with our Privacy Policy. Certain data may be retained after account deletion where required by law or for legitimate business purposes such as fraud prevention.
12. App Store Providers
These Terms are between you and WAIZIDA only. Apple Inc., Google LLC, and other app store providers are not parties to these Terms and bear no responsibility for the App or its content.
13. Governing Law & Dispute Resolution
13.1 Governing Law
These Terms are governed by the laws of China, without regard to conflict-of-law principles.
13.2 Mandatory Local Rights
If you are a consumer, you retain the benefit of mandatory consumer protection laws and rights that apply in your country of residence.
13.3 Dispute Resolution
Where required by law, you may have access to alternative or online dispute resolution mechanisms available in your jurisdiction.
14. Changes to These Terms
We may update these Terms to reflect changes in law, technology, or our services. Material changes will be communicated via the App or other reasonable means. Continued use of the App after changes take effect constitutes acceptance of the updated Terms.
15. Contact
For support or legal inquiries, contact us at: waizida@regital-newenergy.com