EOSVOLT App Terms & Conditions

Version: 2.0

Effective Date: 27-07-2026

These EOSVOLT App Terms & Conditions (“Terms”) govern your access to and use of the EOSVOLT mobile application, associated software services, APIs, backend systems and related functionality collectively referred to as the “App” or “Services”.

The Services are provided by EOSVOLT ApS (“EOSVOLT”, “we”, “our” or “us”).

By creating an account, downloading, accessing or using the App, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the App or Services.

 

1. About EOSVOLT

EOSVOLT ApS is a company registered in Denmark.

Company name: EOSVOLT ApS  Address: Arne Jacobsens Alle 15, 2300 Copenhagen S, Denmark  CVR number: 44305844  Email: contact@eosvolt.com

EOSVOLT provides software technology that enables users to locate charging stations and digitally access, initiate, monitor and manage electric vehicle charging sessions provided by independent charging point operators.

Unless expressly stated otherwise, EOSVOLT does not own, operate, install, maintain or control charging stations, electrical infrastructure or energy-supply systems.

 

2. Definitions

2.1 “App”

The EOSVOLT mobile application and its associated software, APIs, backend systems and digital services.

2.2 “Charging Operator” or “CPO”

The independent business that owns, operates or is responsible for a charging station or charging network made accessible through the App.

2.3 “Charging Session”

An electric vehicle charging session initiated or managed through the App.

2.4 “Payment Provider”

An authorised third-party payment service provider used in connection with payments made through the App.

2.5 “Platform”

EOSVOLT’s cloud-based software platform, APIs, integrations, backend systems and related technology.

2.6 “User”

Any individual accessing or using the App.

 

3. EOSVOLT’s role

EOSVOLT provides digital platform and software functionality.

The App may enable Users to:

  • locate charging stations;
  • view charging-station information;
  • view pricing information supplied by Charging Operators;
  • initiate and stop Charging Sessions;
  • monitor charging activity;
  • access payment functionality;
  • manage charging preferences;
  • receive session and account notifications; and
  • communicate digitally with participating Charging Operators.

Unless expressly stated otherwise, the underlying charging service is supplied by the applicable Charging Operator.

EOSVOLT is not:

  • a Charging Operator;
  • an electricity or energy supplier;
  • the owner of charging stations;
  • responsible for installing or maintaining charging hardware;
  • a bank;
  • a payment institution;
  • an electronic money institution; or
  • an escrow provider.

EOSVOLT does not guarantee:

  • charger availability;
  • charger uptime;
  • charging speed;
  • electricity delivery;
  • vehicle compatibility;
  • the successful start or completion of a Charging Session; or
  • the continuous availability of third-party systems.

Nothing in these Terms excludes EOSVOLT’s responsibility for its own obligations under applicable law.

 

4. Contracting parties

By registering for and using the App, the User enters into an agreement with EOSVOLT for access to and use of the App and its software functionality.

When a User initiates a Charging Session, the User may enter into a separate agreement for charging services with the Charging Operator identified in the App.

Before the User confirms a Charging Session, the App will seek to display the identity of the applicable Charging Operator and the pricing information supplied by that Charging Operator.

The applicable Charging Operator is generally responsible for:

  • operation of the charging station;
  • availability of the charger;
  • supply of electricity;
  • charging speed and performance;
  • charging prices;
  • applicable charging taxes and fees;
  • meter information;
  • charging-station maintenance;
  • refunds relating to the charging service; and
  • compliance with laws applicable to the operation of the charging station.

Additional terms issued by the applicable Charging Operator may apply to a Charging Session. Where additional terms apply, they will be made available through the App or by the Charging Operator.

If there is a conflict between these Terms and specific information displayed for a Charging Session, the specific session information will take priority in relation to the price and commercial conditions of that Charging Session.

 

5. Eligibility

The App is intended for individuals aged eighteen years or older.

By creating an account or using the App, you confirm that:

  • you are at least eighteen years old;
  • you have legal capacity to enter into these Terms; and
  • the information you provide is accurate and complete.

The App must not be used by individuals under eighteen years of age.

 

6. User accounts

Certain App features require account registration.

Users agree to:

  • provide accurate and complete information;
  • keep account information up to date;
  • maintain the confidentiality of login credentials;
  • use reasonable security measures to protect their account; and
  • notify EOSVOLT promptly of unauthorised access or suspected misuse.

Users are responsible for activity conducted through their account, except to the extent that the activity results from circumstances for which the User is not legally responsible.

Users must not:

  • create a false identity;
  • impersonate another person;
  • create an account using misleading information;
  • share an account in a way that creates security or payment risks; or
  • attempt to gain unauthorised access to another account.

EOSVOLT may require identity, payment or account verification where reasonably necessary for security, fraud prevention, payment processing or legal compliance.

 

7. Charging Sessions

Charging functionality depends on systems and services that may be outside EOSVOLT’s control, including:

  • charging hardware;
  • charger firmware;
  • electrical infrastructure;
  • internet and mobile connectivity;
  • roaming networks;
  • power-supply conditions;
  • third-party APIs;
  • vehicle systems;
  • Payment Providers; and
  • Charging Operator systems.

A Charging Session may fail to start, stop unexpectedly, charge at a reduced speed or remain incorrectly displayed as active because of circumstances outside EOSVOLT’s reasonable control.

Users are responsible for ensuring that:

  • their vehicle is compatible with the selected charger;
  • charging cables and connectors are properly connected;
  • the charging station is used safely;
  • Charging Operator instructions are followed;
  • vehicle-manufacturer recommendations are followed;
  • local parking and charging rules are followed; and
  • the vehicle is moved where idle, occupancy or parking charges may apply.

Users should verify through the vehicle, charger or App that a Charging Session has started or stopped successfully.

Where the App continues to show an active Charging Session after the vehicle has been disconnected, the User should contact EOSVOLT or the applicable Charging Operator promptly.

 

8. Pricing

Charging prices are determined by the applicable Charging Operator unless expressly stated otherwise.

Prices may vary depending on:

  • location;
  • energy consumed;
  • charging duration;
  • charging speed;
  • time of day;
  • idle or occupancy time;
  • roaming arrangements;
  • subscription or membership arrangements;
  • local taxes; and
  • other applicable fees.

Before a Charging Session is confirmed, the App will seek to display the pricing information made available by the applicable Charging Operator.

Pricing information may include, where relevant:

  • price per kilowatt-hour;
  • price per minute;
  • connection or session fees;
  • idle or occupancy fees;
  • parking-related charges;
  • roaming charges;
  • taxes;
  • payment pre-authorisations; and
  • other applicable charges.

Users are responsible for reviewing the displayed pricing information before starting a Charging Session.

The final amount may differ from an estimate because of actual electricity consumption, charging duration, idle time, taxes or delayed meter information received from the Charging Operator.

If a displayed price contains an obvious technical or typographical error, EOSVOLT or the Charging Operator may correct the error. A User will not be charged a materially higher corrected price without being informed where required by applicable law.

 

9. Payments

Payments made through the App are processed by authorised third-party Payment Providers, which may include Stripe.

By using payment functionality in the App, the User authorises the relevant Payment Provider to process:

  • payment transactions;
  • payment pre-authorisations;
  • payment-method verification;
  • refunds;
  • chargebacks; and
  • other payment-related activity connected with Charging Sessions.

Unless expressly stated otherwise during checkout, the applicable Charging Operator is the seller of the charging service.

EOSVOLT provides technical payment integration but does not itself provide regulated payment services.

Users are responsible for ensuring that:

  • payment information is accurate;
  • payment methods remain valid;
  • the User is authorised to use the selected payment method; and
  • sufficient funds or credit are available.

The Payment Provider’s own terms and privacy information may also apply.

A temporary pre-authorisation or payment hold may be placed before or during a Charging Session. The release of a payment hold may depend on the User’s bank, card issuer or Payment Provider and may not occur immediately.

EOSVOLT is not responsible for delays or failures caused solely by:

  • the User’s bank or card issuer;
  • declined transactions;
  • insufficient funds;
  • Payment Provider outages;
  • banking-network delays; or
  • third-party fraud controls.

This does not exclude responsibility that EOSVOLT cannot legally exclude.

 

10. Receipts, invoices and taxes

Receipts or transaction records may be made available through the App, by email or by the applicable Charging Operator.

The applicable Charging Operator is generally responsible for invoices, charging taxes and transaction documentation relating to the underlying charging service.

Users are responsible for reviewing receipts and transaction records and notifying EOSVOLT promptly of suspected duplicate, unauthorised or incorrect charges.

 

11. Refunds, complaints and disputes

Users may submit App-related or Charging Session complaints through the App or by contacting contact@eosvolt.com.

EOSVOLT may request information including:

  • the User’s account details;
  • Charging Session identifier;
  • charger location;
  • date and time of the Charging Session;
  • payment reference;
  • vehicle information;
  • screenshots; and
  • a description of the issue.

EOSVOLT will investigate matters relating to App functionality and technical records held by EOSVOLT.

Complaints concerning electricity delivery, charger hardware, charging prices, meter data or refunds for charging services are generally the responsibility of the applicable Charging Operator.

EOSVOLT may assist by:

  • reviewing available technical session information;
  • forwarding information to the Charging Operator;
  • facilitating communication; or
  • processing a refund where authorised by the Charging Operator.

EOSVOLT is not required to issue a refund from its own funds for a charging service supplied by a Charging Operator unless EOSVOLT is legally responsible or has expressly agreed to do so.

Nothing in this section limits a User’s mandatory legal rights.

 

12. Withdrawal and cancellation rights

Users may stop using the App and request closure of their account at any time.

A Charging Session is a service intended to begin immediately when requested by the User.

By confirming and initiating a Charging Session, the User expressly requests that the charging service begin immediately.

Where applicable law provides a withdrawal right, that right may be reduced or lost once the requested service has been fully performed, provided that the legally required consent and acknowledgement have been obtained.

Any subscription, membership or recurring paid service offered through the App may be subject to additional cancellation and withdrawal terms presented before purchase.

Nothing in these Terms limits mandatory consumer cancellation or withdrawal rights.

 

13. App availability and maintenance

EOSVOLT uses commercially reasonable efforts to maintain the availability and security of the App.

The App may be temporarily unavailable or operate with reduced functionality because of:

  • maintenance;
  • updates;
  • security measures;
  • cybersecurity incidents;
  • network outages;
  • third-party service failures;
  • roaming failures;
  • charging-hardware issues;
  • Payment Provider failures;
  • emergency work; or
  • events beyond EOSVOLT’s reasonable control.

EOSVOLT may update, suspend or discontinue individual features where reasonably necessary for:

  • security;
  • legal or regulatory compliance;
  • technical maintenance;
  • fraud prevention;
  • compatibility;
  • product development;
  • third-party integration changes; or
  • the protection of Users, Charging Operators or the Platform.

Where a material change adversely affects an ongoing paid service, EOSVOLT will provide reasonable notice where required by applicable law.

 

14. User obligations

Users agree to:

  • comply with applicable laws and regulations;
  • use the App only for legitimate purposes;
  • use charging stations safely and responsibly;
  • comply with Charging Operator instructions;
  • comply with vehicle-manufacturer recommendations;
  • provide accurate information;
  • pay all valid charges associated with their account; and
  • cooperate reasonably in the investigation of security, payment or charging incidents.

Users remain responsible for:

  • parking compliance;
  • vehicle compatibility;
  • vehicle condition;
  • safe use of charging equipment;
  • correct connection of charging cables; and
  • compliance with local charging rules.

 

15. Prohibited use

Users must not:

  • use the App unlawfully or fraudulently;
  • misuse payment functionality;
  • interfere with App or Platform functionality;
  • attempt unauthorised access;
  • access another User’s account without permission;
  • bypass technical or security controls;
  • introduce malware or malicious code;
  • scrape or systematically extract data;
  • use automated systems to overload or abuse the Services;
  • copy, decompile or reverse engineer the App except where permitted by mandatory law;
  • use the Services to violate intellectual-property rights;
  • manipulate Charging Session or payment records;
  • use the Services in violation of sanctions or export-control laws; or
  • assist another person in carrying out prohibited activity.

EOSVOLT may investigate suspected misuse and cooperate with Charging Operators, Payment Providers, law-enforcement authorities and regulators where permitted or required by law.

 

16. Suspension and termination

EOSVOLT may temporarily suspend or restrict access where reasonably necessary for:

  • suspected fraud;
  • cybersecurity threats;
  • payment abuse;
  • unlawful activity;
  • breach of these Terms;
  • protection of Users or Charging Operators;
  • Platform integrity;
  • legal or regulatory compliance; or
  • prevention of harm to persons, property or systems.

Where reasonably practicable, EOSVOLT will provide notice and an opportunity to resolve the issue before termination.

EOSVOLT may suspend access immediately where urgent action is reasonably necessary.

Users may close their account by using available account settings or contacting EOSVOLT.

Account closure does not affect:

  • outstanding payment obligations;
  • completed transactions;
  • active disputes;
  • records EOSVOLT or a Charging Operator must retain by law;
  • rights that arose before closure; or
  • provisions intended to remain effective after termination.

 

17. Intellectual property

The App, Platform, software, branding, graphics, interfaces, databases and related technology are owned by or licensed to EOSVOLT.

EOSVOLT grants the User a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to use the App in accordance with these Terms.

Users may not, except where permitted by mandatory law:

  • copy the App;
  • modify the App;
  • distribute or commercially exploit the App;
  • decompile or disassemble the App;
  • reverse engineer the App;
  • create derivative works from the App; or
  • remove ownership or intellectual-property notices.

No ownership rights are transferred to the User.

 

18. Privacy and data protection

EOSVOLT processes personal data in accordance with applicable privacy and data-protection laws, including the General Data Protection Regulation where applicable.

Further information is available in the EOSVOLT Privacy Policy.

Depending on the relevant processing activity, EOSVOLT may act as:

  • an independent data controller;
  • a joint controller; or
  • a data processor acting on behalf of a Charging Operator or other business customer.

Charging Operators may act as independent controllers for personal data relating to:

  • charging services;
  • pricing;
  • billing;
  • refunds;
  • charger operation; and
  • Charging Session management.

The applicable roles and responsibilities depend on the relevant processing activity and contractual arrangement.

 

19. Location, diagnostic and support data

Certain App features may require access to device location data in order to:

  • show nearby charging stations;
  • support navigation;
  • improve charging availability information;
  • support location-dependent functionality; or
  • help investigate Charging Session issues.

Users may manage location permissions through device settings.

EOSVOLT and its authorised service providers may process:

  • technical logs;
  • device information;
  • Charging Session records;
  • charger error messages;
  • network information;
  • support communications; and
  • security information

for troubleshooting, customer support, fraud prevention, security, operational monitoring and improvement of the Services.

EOSVOLT applies appropriate security and data-minimisation measures where required by law.

 

20. AI-assisted and experimental features

EOSVOLT may use automated analytics, machine-learning systems and AI-assisted tools to support:

  • charger diagnostics;
  • log analysis;
  • fault detection;
  • fraud prevention;
  • cybersecurity monitoring;
  • customer-support assistance;
  • operational analytics; and
  • improvement of the Platform.

EOSVOLT does not use solely automated decision-making that produces legal or similarly significant effects for Users unless this is expressly disclosed and permitted under applicable law.

Where required by law, appropriate human review will be available.

Features identified as beta, pilot, AI-assisted or experimental may:

  • change;
  • contain errors;
  • provide incomplete or inaccurate results;
  • operate with reduced availability; or
  • be withdrawn.

Users should not rely on experimental or AI-assisted outputs where independent verification is reasonably required.

 

21. Third-party services

The App may integrate with third-party services, including:

  • Payment Providers;
  • mapping providers;
  • roaming networks;
  • charger manufacturers;
  • Charging Operators;
  • analytics providers;
  • communications providers; and
  • mobile app stores.

Third-party terms and privacy notices may apply.

EOSVOLT is not responsible for failures of third-party services that are outside EOSVOLT’s reasonable control.

However, EOSVOLT remains responsible for obligations that cannot legally be excluded or transferred to a third party.

 

22. Disclaimers

The App is provided on an “as available” basis.

To the maximum extent permitted by applicable law, EOSVOLT does not warrant that:

  • every charger shown in the App will be available;
  • charging information supplied by third parties will always be accurate;
  • a Charging Session will start or complete successfully;
  • a particular charging speed will be achieved;
  • the App will always operate without interruption;
  • third-party services will remain available; or
  • the App will be compatible with every device, vehicle or charging station.

Nothing in these Terms excludes warranties, guarantees or consumer rights that cannot legally be excluded.

 

23. Limitation of liability

EOSVOLT is responsible for direct loss caused by EOSVOLT’s breach of these Terms, negligence or failure to perform an obligation for which EOSVOLT is legally responsible.

To the maximum extent permitted by applicable law, EOSVOLT is not responsible for loss caused by:

  • charger hardware;
  • electricity-supply failures;
  • vehicle defects or incompatibility;
  • incorrect use of charging equipment;
  • parking violations;
  • Charging Operator operations;
  • incorrect information supplied by a Charging Operator;
  • telecommunications failures;
  • third-party systems;
  • events beyond EOSVOLT’s reasonable control; or
  • a User’s breach of these Terms.

EOSVOLT is not liable for indirect or consequential business losses, including:

  • loss of profit;
  • loss of revenue;
  • loss of business opportunity;
  • loss of anticipated savings; or
  • business interruption.

These business-loss exclusions do not apply to Users acting as consumers to the extent prohibited by applicable law.

Nothing in these Terms excludes or limits liability for:

  • fraud or fraudulent misrepresentation;
  • wilful misconduct;
  • gross negligence where liability cannot legally be limited;
  • death or personal injury where liability cannot legally be limited;
  • breach of mandatory data-protection obligations;
  • mandatory consumer rights; or
  • any other liability that cannot legally be excluded or limited.

Claims are subject to the statutory limitation periods applicable under mandatory law.

 

24. Force majeure

EOSVOLT is not responsible for delay or failure caused by events beyond its reasonable control, including:

  • widespread power or communications failure;
  • natural disasters;
  • governmental action;
  • war or civil disturbance;
  • labour disruption;
  • major cybersecurity attacks;
  • emergency maintenance;
  • failure of critical third-party infrastructure; or
  • similar events.

EOSVOLT will take reasonable steps to reduce the effects of such events where practicable.

This section does not limit mandatory consumer rights.

 

25. Export controls and sanctions

Users must not use the App in violation of applicable export-control or sanctions laws.

The App must not be used where its use would cause EOSVOLT, a Charging Operator or a service provider to violate restrictions imposed by:

  • the European Union;
  • the United Nations;
  • the United States;
  • the United Kingdom; or
  • another competent authority.

EOSVOLT may restrict access where reasonably necessary to comply with such obligations.

 

26. Changes to these Terms

EOSVOLT may amend these Terms where reasonably necessary because of:

  • changes in law or regulation;
  • security or fraud risks;
  • technical developments;
  • changes to the Services;
  • third-party platform requirements;
  • changes to payment or roaming arrangements;
  • the introduction or withdrawal of functionality;
  • correction of errors; or
  • changes that benefit Users.

EOSVOLT will provide reasonable advance notice of material changes by email, in-app notification or another appropriate method.

The notice will state the effective date of the updated Terms.

Changes required urgently for security, fraud prevention, legal compliance or prevention of harm may take effect immediately where reasonably necessary.

If a material change adversely affects an ongoing paid service, the User may terminate that service before the change takes effect where required by applicable law.

Continued use of the App after updated Terms take effect constitutes acceptance of the revised Terms, except where additional express consent is required by law.

 

27. Governing law and disputes

These Terms are governed by the laws of Denmark.

If the User is a consumer residing in another country, this choice of law does not deprive the User of mandatory consumer protections available under the laws of the User’s country of residence.

Disputes may be brought before any court having jurisdiction under applicable law.

Where the User is acting for business purposes and not as a consumer, the courts of Copenhagen, Denmark, will have exclusive jurisdiction unless otherwise agreed in writing.

Consumers may also have the right to submit a complaint to a competent consumer complaint or alternative dispute-resolution body.

 

28. App-store terms

Where the App is downloaded through a third-party app store, the User must also comply with the applicable app-store terms.

The relevant app-store provider is not responsible for:

  • providing the App;
  • maintaining or supporting the App;
  • resolving claims concerning the App; or
  • addressing infringement claims relating to the App,

except to the extent required by the app-store provider’s own terms or applicable law.

EOSVOLT, and not the app-store provider, is responsible for the App and its content.

 

29. Assignment

EOSVOLT may transfer its rights and obligations under these Terms as part of:

  • a merger;
  • corporate reorganisation;
  • sale of business;
  • transfer of the Platform; or
  • similar transaction,

provided that the transfer does not reduce mandatory consumer protections.

Users may not transfer their rights or obligations under these Terms without EOSVOLT’s prior written consent, except where applicable law provides otherwise.

 

30. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.

The invalid or unenforceable provision will be applied to the minimum extent necessary to make it valid and enforceable where permitted by law.

 

31. No waiver

A failure or delay by EOSVOLT in exercising a right does not constitute a waiver of that right.

A waiver is effective only where it is expressly given in writing.

 

32. Language

These Terms are provided in English and may be translated into other languages.

Where permitted by applicable law, the English-language version will prevail in the event of an inconsistency.

This does not limit any right a consumer may have to receive legally required information in another language.

 

33. Contact information

Questions, complaints and account-closure requests may be sent to:

EOSVOLT ApS  Arne Jacobsens Alle 15  2300 Copenhagen S  Denmark

CVR number: 44305844  Email: contact@eosvolt.com