EOSVOLT Platform Terms & Conditions for Charging Point Operators (CPOs)

Effective Date: 01-01-2025

These EOSVOLT Platform Terms & Conditions (“Terms”) govern access to and use of the EOSVOLT platform, software services, APIs, backend systems, payment functionality, mobile application integrations, and related functionality (collectively, the “Platform” or “Services”) by charging point operators (“CPOs”).

By registering for, accessing, or using the Platform, the CPO agrees to be legally bound by these Terms.

If you do not agree to these Terms, you must not use the Platform or Services.

1. ABOUT EOSVOLT

EOSVOLT ApS (“EOSVOLT”, “we”, “our”, or “us”) is a company registered in Denmark.

Company Name: EOSVOLT ApS
Address: Arne Jacobsens Alle 15, 2300 Copenhagen S, Denmark
CVR: 44305844
Email: contact@eosvolt.com

EOSVOLT provides cloud-based software and operational platform services for electric vehicle charging management, analytics, APIs, payment integrations, mobile applications, and related digital infrastructure.

2. DEFINITIONS

2.1 “Platform”

Means EOSVOLT’s cloud-based software platform, including:

• Spark backend systems;
• APIs;
• integrations;
• dashboards;
• analytics;
• software tools;
• mobile application integrations; and
• related services.

2.2 “CPO”

Means the charging point operator or business entity using the Services.

2.3 “End Users”

Means customers, drivers, fleet members, or other individuals using charging services operated by the CPO.

2.4 “Charging Stations”

Means EV charging hardware operated or controlled by the CPO.

2.5 “Services”

Means the software functionality and services provided by EOSVOLT through the Platform.

2.6 “Custom Software”

Means custom development or modifications created specifically for the CPO.

2.7 “Force Majeure Event”

Means events beyond reasonable control including:

• cyberattacks;
• internet outages;
• power failures;
• natural disasters;
• war;
• governmental actions; or
• third-party service failures.

3. PLATFORM ROLE

EOSVOLT provides software functionality and operational platform services only.

The Platform enables CPOs to:

• manage charging infrastructure;
• configure charging tariffs;
• monitor charging sessions;
• access analytics and reporting;
• integrate payment functionality;
• manage End Users and fleets;
• access APIs and integrations; and
• operate EV charging services digitally.

EOSVOLT:

• does not own or operate charging stations;
• does not provide electricity;
• does not manufacture charging hardware;
• does not guarantee charger uptime or charging performance;
• does not provide regulated banking services; and
• does not independently operate as a licensed payment institution or electronic money institution.

The CPO remains solely responsible for:

• charging operations;
• electricity delivery;
• charging prices and tariffs;
• taxes and invoicing;
• charger maintenance;
• charging-service availability;
• consumer obligations;
• End User relationships; and
• compliance with applicable laws and regulations.

End Users contract directly with the CPO for charging services.

4. ACCOUNT REGISTRATION

To access the Services, the CPO must create an account through the EOSVOLT website or onboarding process.

The CPO agrees to:

• provide accurate and complete information;
• maintain updated account information;
• protect login credentials;
• ensure authorised use of the account only; and
• promptly notify EOSVOLT of unauthorised access or security incidents.

The CPO is responsible for all activities conducted through its account.

EOSVOLT may reject registrations or suspend accounts where reasonably necessary for:

• fraud prevention;
• cybersecurity protection;
• legal compliance;
• platform integrity; or
• suspected unlawful activity.

5. SERVICES

The Services may include:

• charging station management;
• remote charger functionality;
• pricing management;
• user and fleet management;
• APIs and integrations;
• analytics and reporting;
• charging-session monitoring;
• payment routing integrations;
• roaming integrations; and
• related software tools.

EOSVOLT may update, modify, improve, replace, or discontinue Platform functionality from time to time.

EOSVOLT shall use commercially reasonable efforts to avoid material reduction of core functionality.

6. APPROVED HARDWARE

The Platform is designed to work with supported charging hardware and integrations approved by EOSVOLT.

Compatibility with unsupported hardware is not guaranteed.

EOSVOLT may:

• approve or reject hardware integrations;
• require testing;
• charge additional integration fees; or
• limit support for unsupported hardware.

The CPO remains solely responsible for:

• charger installation;
• charger maintenance;
• firmware management;
• hardware safety; and
• operational compliance.

7. TECHNICAL SUPPORT

Technical support is provided to the CPO only and not directly to End Users.

EOSVOLT uses commercially reasonable efforts to maintain:

• support operations; and
• approximately 99% monthly Platform availability,

excluding:

• scheduled maintenance;
• Force Majeure Events;
• internet outages;
• third-party failures;
• roaming-provider failures;
• payment-provider failures; and
• charger hardware failures.

Support response targets are operational goals only and do not constitute financial guarantees.

Support does not include:

• on-site services;
• charger installation;
• operational consulting;
• electrical troubleshooting; or
• custom development unless separately agreed.

EOSVOLT may apply reasonable fair-use limitations to excessive or abusive support usage.

8. FEES AND PAYMENT

The CPO agrees to pay all applicable fees associated with the Services.

Applicable pricing may include:

• subscription fees;
• socket-based fees;
• transaction fees;
• roaming fees;
• setup fees;
• support fees; and
• custom development fees.

All fees are exclusive of VAT and applicable taxes unless otherwise stated.

EOSVOLT may update pricing by providing at least ninety (90) days’ prior notice.

Continued use of the Services following a pricing update constitutes acceptance of the revised pricing.

9. PAYMENT TERMS

Invoices are payable within eight (8) calendar days unless otherwise agreed.

Late payments may accrue interest at:

• 5% per annum above the applicable bank base rate.

The CPO shall reimburse reasonable collection and enforcement costs relating to unpaid invoices.

EOSVOLT may suspend or restrict access to the Services where:

• invoices remain unpaid;
• fraud is suspected;
• security risks arise;
• unlawful activity occurs; or
• platform integrity is threatened.

EOSVOLT may charge reasonable reactivation fees following suspension due to non-payment or misuse.

10. PAYMENT PROCESSING AND SETTLEMENT

EOSVOLT provides software functionality and technical integration with licensed third-party payment service providers, including Stripe and related payment infrastructure providers.

End User payment transactions initiated through the Platform are processed using third-party payment services integrated with the Platform.

Depending on the payment flow and operational setup, payments may temporarily be received through payment accounts or settlement infrastructure operated in connection with EOSVOLT’s Platform before payout to the applicable CPO.

The CPO remains the merchant of record for all charging services provided to End Users and remains solely responsible for:

• charging prices and tariffs;
• taxes and invoicing;
• refunds and chargebacks;
• regulatory compliance;
• consumer obligations; and
• charging-service delivery.

EOSVOLT may deduct:

• agreed Platform fees;
• transaction fees;
• payment processing costs;
• Stripe fees; and
• other agreed charges

before remitting net payout amounts to the CPO.

Payout timing and availability may depend on:

• Stripe processing timelines;
• banking systems;
• fraud prevention reviews;
• reserve requirements;
• compliance procedures; and
• third-party payment-provider operations.

EOSVOLT does not operate as:

• a bank;
• a licensed payment institution;
• an electronic money institution; or
• an escrow provider.

Payment processing services are provided by regulated third-party payment providers operating under their own regulatory authorisations and terms.

The CPO acknowledges that use of payment functionality may be subject to additional terms, onboarding requirements, identity verification procedures, and compliance obligations imposed by Stripe or other payment service providers.

EOSVOLT does not store full payment card information.

11. DATA PROTECTION, GDPR, AND AI PROCESSING

11.1 Compliance

Each Party shall comply with applicable data protection and privacy laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) where applicable.

11.2 Controller and Processor Roles

Depending on the nature of the processing activity, EOSVOLT may act as:

• an independent data controller;
• a joint controller; or
• a data processor

in relation to personal data processed through the Services.

The CPO generally acts as controller in relation to:

• End User charging operations;
• customer relationships;
• pricing and billing activities;
• charging-session operations; and
• consumer communications.

11.3 AI-Assisted Processing and Analytics

EOSVOLT may use automated analytics systems, machine learning technologies, and AI-assisted tools to support:

• charger diagnostics;
• charger log-file analysis;
• error detection;
• fraud prevention;
• cybersecurity monitoring;
• operational analytics;
• customer support assistance;
• service optimisation; and
• Platform improvement.

Such systems are used to support operational processes and service quality.

EOSVOLT does not use solely automated decision-making producing legal or similarly significant effects within the meaning of Article 22 GDPR unless explicitly disclosed and permitted under applicable law.

11.4 Support and Diagnostic Data

The CPO acknowledges that EOSVOLT and its authorised service providers may analyse:

• charger logs;
• charging-session data;
• error reports;
• technical metadata;
• infrastructure diagnostics; and
• support communications

for troubleshooting, cybersecurity, operational monitoring, fraud prevention, service quality, and Platform improvement purposes.

Where reasonably possible, EOSVOLT applies commercially reasonable safeguards, access controls, and data minimisation measures to reduce unnecessary processing of personal data.

11.5 International Data Transfers

Personal data may be processed in countries where EOSVOLT or its subprocessors operate.

Where required by applicable law, EOSVOLT implements appropriate safeguards for international data transfers, including Standard Contractual Clauses or equivalent legal mechanisms.

11.6 Data Retention

EOSVOLT retains personal data only for as long as reasonably necessary:

• to provide the Services;
• to comply with legal obligations;
• to maintain security;
• to prevent fraud;
• to resolve disputes;
• to enforce agreements; or
• to maintain operational integrity.

Retention periods may vary depending on the type of data and applicable legal requirements.

11.7 Security Measures

EOSVOLT uses commercially reasonable technical and organisational measures designed to protect Platform data against:

• unauthorised access;
• unlawful processing;
• accidental loss;
• destruction; or
• damage.

11.8 Payment Data

EOSVOLT does not store full payment card information.

Payment card processing is performed by licensed third-party payment providers operating under their own compliance and security obligations.

11.9 Data Processing Agreement

Where EOSVOLT processes Personal Data on behalf of the CPO as a processor under applicable data protection laws, the EOSVOLT Data Processing Agreement (“DPA”) available on the EOSVOLT website shall apply and is incorporated into these Terms by reference. The DPA governs EOSVOLT’s processing of Personal Data on behalf of the CPO and forms part of the agreement between the Parties.

12. INTELLECTUAL PROPERTY

EOSVOLT retains all rights, title, and interest in:

• the Platform;
• software;
• APIs;
• interfaces;
• analytics;
• Custom Software; and
• related intellectual property.

The CPO receives a limited, non-exclusive, non-transferable licence to use the Services during the subscription term.

The CPO retains ownership of:

• trademarks;
• logos;
• branding; and
• CPO-owned content.

The CPO may not:

• reverse engineer;
• decompile;
• resell;
• sublicense;
• scrape; or
• create derivative works

from the Platform except where permitted by applicable law.

13. ACCEPTABLE USE

The CPO shall not:

• misuse APIs;
• overload systems;
• attempt unauthorised access;
• introduce malicious code;
• interfere with Platform operations;
• scrape platform data;
• use the Services unlawfully; or
• use the Services in violation of sanctions or export-control laws.

EOSVOLT may suspend access for violations of these Terms.

14. WARRANTIES, DISCLAIMERS, AND BETA FEATURES

EOSVOLT warrants that the Platform will perform materially in accordance with its documentation under normal operating conditions.

Except as expressly stated:
THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE”.

EOSVOLT does not guarantee:

• uninterrupted operation;
• error-free functionality;
• charging-station uptime;
• charging performance;
• third-party integrations;
• roaming availability;
• payment-provider availability;
• AI-generated output accuracy; or
• business outcomes.

Certain functionality may be identified as:

• beta;
• pilot;
• AI-assisted; or
• experimental.

Such functionality may:

• change;
• malfunction;
• become unavailable; or
• produce inaccurate or incomplete results.

Beta and experimental features are provided without warranty or SLA commitments.

15. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EOSVOLT SHALL NOT BE LIABLE FOR:

• INDIRECT DAMAGES;
• CONSEQUENTIAL DAMAGES;
• LOSS OF PROFITS;
• LOSS OF BUSINESS;
• LOSS OF DATA;
• REGULATORY PENALTIES;
• PAYMENT-PROVIDER FAILURES;
• BANKING FAILURES;
• CHARGING INTERRUPTIONS;
• CHARGER HARDWARE FAILURES; OR
• THIRD-PARTY CLAIMS ARISING FROM CPO OPERATIONS.

EOSVOLT’S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CPO TO EOSVOLT DURING THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

Any claim arising under these Terms must be brought within twelve (12) months after the relevant cause of action arose.

16. INDEMNIFICATION

The CPO shall indemnify EOSVOLT against claims arising from:

• charging operations;
• End User disputes;
• pricing decisions;
• refunds;
• taxes;
• charger hardware operation;
• regulatory violations;
• payment disputes; or
• unlawful conduct by the CPO.

17. TERM AND TERMINATION

These Terms remain in effect while the CPO uses the Services.

Unless otherwise agreed in writing, CPO subscriptions are subject to a minimum six (6) month commitment period starting from the date the Services are activated. Following the initial commitment period, subscriptions renew automatically on a monthly basis unless either Party provides at least thirty (30) days’ written notice prior to the next renewal date. Where a separate commercial agreement exists between the Parties, its terms shall govern subscription and termination provisions and shall take precedence over this clause.

EOSVOLT may suspend or terminate access where:

• these Terms are breached;
• unlawful activity occurs;
• invoices remain unpaid;
• fraud is suspected; or
• continued access creates security or legal risks.

Upon termination:

• Platform access ceases;
• unpaid fees become immediately due; and
• EOSVOLT may delete data following applicable retention periods.

EOSVOLT shall provide a one-time export of CPO Data in a commonly used machine-readable format upon written request, provided outstanding invoices have been paid.

18. FORCE MAJEURE

Neither Party shall be liable for delays or failures caused by events beyond reasonable control, including:

• cyberattacks;
• internet outages;
• power failures;
• natural disasters;
• war;
• governmental actions; or
• third-party service failures.

19. CHANGES TO THESE TERMS

EOSVOLT may update these Terms from time to time.

Updated Terms become effective upon publication on the EOSVOLT website or Platform.

Continued use of the Services after updated Terms are published constitutes acceptance of the revised Terms.

20. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of Denmark.

Any dispute arising from or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Copenhagen, Denmark.

21. LANGUAGE

These Terms are provided in English and may be made available in other languages. In the event of any inconsistency or conflict between the English-language version and any translated version, the English-language version shall prevail.

22. CONTACT INFORMATION

EOSVOLT ApS
Arne Jacobsens Alle 15
2300 Copenhagen S
Denmark

Email: contact@eosvolt.com