AI that understands
charging operations.
From recurring charger faults to a driver asking about a payment, EOSVOLT uses real charging data to help your team investigate problems and give customers support. In your dashboard, in the app and over the phone.
Spot recurring problems across your network
Find patterns in charger faults and unsuccessful sessions. Intelligence brings related events together, highlights equipment that needs attention and helps your team investigate what happened.
Get answers from your dashboard
Ask about a charger, session, invoice, payout or fleet record in plain language. The operator assistant looks up the relevant information and explains it without making your team navigate between screens.
Give drivers answers and practical help
Help drivers understand charging and payment issues through AI chat or phone support. The assistant can also help stop their session or release a stuck cable, with a route to your team when a person is needed.
Answer the questions
drivers actually ask.
The AI assistant helps drivers find answers using their own charging and payment records, whether the question is about a failed session, a card hold or how to use the app.
Answers grounded
in charging data.
EOSVOLT AI works with the records behind your charging service, from charger events and session logs to customer accounts and payments. That context helps turn a question into an explanation your team or customer can act on.
See how it works in
everyday situations.
Why did a session fail?
Follow the events behind a completed session and see the likely cause of an unsuccessful charge.
Has this invoice been paid?
Ask the operator assistant to find the invoice and check its recorded payment status.
Why is this amount on my card?
Let drivers see the difference between a temporary authorization and the final cost of charging.
Frequently asked questions
Which AI capabilities are there?
Three. Intelligence analyses charger and session records for your team, the operator assistant answers questions in the dashboard, and AI customer support helps drivers in the app and on the phone.
Does the AI see more than my account allows?
No. The operator assistant sees the same sections, permissions and locations as the administrator account using it. AI customer support uses the signed in driver’s own records and never reveals saved card details.
Can the AI change settings or take actions?
The operator assistant looks information up and can start a charger or session analysis after you agree. Prices, settings, restarts and refunds stay dashboard actions. The customer assistant can stop the driver’s own session or release a held cable after the driver confirms.
Which languages does it work in?
The operator assistant answers in your dashboard language. In-app support follows the language set in the driver app, and phone support offers the languages you choose for each number.
What happens when the assistant cannot help?
It says what it could not find instead of guessing. In the app it gives the driver the operator’s contact details. On the phone it hands the call to your team with a spoken summary of the issue.
Are the AI capabilities included?
Availability depends on your account and selected modules. Intelligence and the operator assistant are part of the dashboard where they are enabled. AI customer support is optional per deployment: you decide whether to offer chat, and which phone numbers and languages.
Explore the platform
behind EOSVOLT AI.
Driver app
Bring charger discovery, charging controls, payments, and support into one app experience. Configure the features around your service and deliver them under your own brand.
Network management
Manage sites, chargers, sessions, customers, and operator teams. Keep the information and controls your team needs together, from the first connection to everyday support.
White label platform
Launch a branded EV charging experience with EOSVOLT behind it. Configure the app, payment setup, and connected services around your customers and the way your business operates.